If screenshot protection is on, a customer who takes a screenshot in their private gallery can lose access to the photos. Here you will see how it works, how to restore access and how to stop it happening again.
How screenshot protection works
When a screenshot is detected, the gallery is deactivated and access is blocked. If the gallery is private, the panel emails you saying who took it. It protects your photos before the customer buys or downloads them. You can customise the text of the warning page in Settings / General / Texts.
Unblock the customer
1. Go to Client Galleries / Galleries and find the blocked gallery: in the list it appears unpublished, with the switch off.
2. Publish it again with the switch in the list or with the Published switch next to the gallery name.
3. Let the customer know they can log in again. You can resend their details as explained in Send login details to a customer.
Turn protection on or off
The option is in two places. For all galleries: Client Galleries / Settings / General, General tab, Screenshot protection section.
For a single gallery: its General tab, Screenshot protection section.
If you sell your photos and customers get blocked often, consider turning it off in galleries where the photos already carry a watermark.