Skip to main content

Tags and comments in orders

Classify orders with tags and read your customers' comments on photos.

Written by Félix Mezcua

Tags classify your orders with your own criteria. In selection galleries, customers can also comment on each photo.

Add tags to an order

1. Go to Client Galleries / Orders.

2. Open the order (row ⋮ menu › View order), click the pencil in Order details and go to the Remarks tab.

3. In the Tags field type each tag, press Enter and click Save changes.

Add tags to several orders

Select the orders, click the list's ⋮ menu › Assign tags, type the tags and save: they are added to those each order already has.

Remove tags

Open the order, click the pencil in Order details › Remarks, click the “x” on the tag you want to remove and then Save changes. They can't be removed from the list: Assign tags only adds.

Automatic tagging

Go to Client Galleries / Settings / General, open the Orders tab and, in the Tags section, turn on Import tags to the order. When a customer adds photos to an order, the order receives the tags assigned to its gallery.

Customer comments on photos (selection galleries)

1. Turn on Allow comments per photo/video in Proofing settings and save.

2. The customer marks photos with the heart, writes a comment with the speech-bubble icon and clicks Accept.

3. When they click Confirm selection and fill in their details, a Favorites order is created.

4. In the panel, open the order: photos with a comment show the speech-bubble icon. Click it to read the comments on all the photos. The Customer comments field in Remarks only holds the general comment written when confirming.

Other useful articles

Did this answer your question?